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If you have any issues with your order, in which our customer service team was unable to give you a proper resolution that you expected, please fill out this form, and one of the members of management will review the issue and try to come up with a plan that will satisfy you.

Please fill out this form as complete as possible, let us know the details a phone number where we can reach you during the day and rate the urgency on a 1 to 10 scale with 1 being a minor issue and a 10 being the highest.

Someone from our management team will address your issue as soon as possible. We will address every complaint or issue filed in this system. Our goal is to provide top customer service and deliver what we promise.



While you are waiting for a response from management, Please see our Help page and FAQ at https://www.bullets-brass.com/Home/Help.

Also, you have certain rights and responsibilities under the sales contract. If you just skipped over The Terms and Conditions, we recommend that you read them now at https://www.bullets-brass.com/Policies/TermsAndConditions. Also, please read The Terms Of Sale at https://www.bullets-brass.com/Policies/TermsOfSale.



The password you choose must meet the following requirements:

Your password must be at least twelve characters long,

— OR —

Your password must be at least seven characters long
AND contain at least one numeric character
AND contain at least one upper case character
AND contain at least one lower case character
AND contain at least one of the below special characters

Note: If the password you chose includes your first name, last name or email domain those values will be ignored when determining the password length.